Last Updated: 1st May 2025

This Privacy Policy describes how Derby EMDR Hub (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “users”) of our website, derbyemdrhub.co.uk (the “Website”).

We collect personal information when you interact with our Website, specifically through:

• Web Form Submissions: When you fill out contact forms or other forms on our Website, we may collect information such as your name, email address, phone number, and any other information you provide in the message field.
• Phone Calls: If you contact us by phone, we may collect your phone number and relevant details you share during the conversation. We do not record phone calls, but we may take notes to follow up on your enquiry.

We use your personal information for the following purposes:

• To respond to your enquiries submitted through our web forms or phone calls.
• To provide you with information about our EMDR therapy services.
• To manage and follow up on potential client leads.
• To improve the content and functionality of our Website through basic analytics.
• To maintain internal records related to enquiries and client interest.

We rely on the following lawful bases under data protection laws:

• Consent: When you voluntarily submit information via our web forms or over the phone so we can contact you. You may withdraw your consent at any time.
• Legitimate Interests: In some cases, we may process your data to operate our business, respond to enquiries, or provide service information, provided this does not override your rights and freedoms.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data under the following limited circumstances:

• Service Providers: We may use trusted third parties (such as web hosting or email services) who help us operate our Website. These providers only access your information when necessary and are contractually required to keep it secure and confidential.
• Legal Requirements: We may disclose your personal information if required by law, court order, or government request.
• To Protect Rights or Safety: We may disclose your data if necessary to protect our rights, property, or safety, or that of others.

We retain your personal information only as long as necessary to:

• Respond to your enquiries.
• Manage and follow up with potential clients.
• Comply with applicable legal obligations.

Typically, this means your data may be stored for a reasonable period after your last contact with us.

You have the following rights under data protection laws:

1. Access: Request a copy of the personal information we hold about you.
2. Rectification: Request correction of inaccurate or incomplete data.
3. Erasure (“Right to be Forgotten”): Request deletion of your data in certain situations.
4. Restriction of Processing: Request that we limit how we use your data.
5. Data Portability: Request a copy of your data in a machine-readable format.
6. Objection: Object to our processing of your data in certain cases.
7. Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
8. Complain to a Regulator: If you believe your rights have been violated, you can lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

To exercise any of your rights, please contact us using the details below.

We take reasonable steps to protect your personal information, including:

• Secure website hosting and encrypted form submissions where appropriate.
• Limiting access to data to only those who need it.
• Internal access controls and confidentiality procedures.

Please note that while we strive to protect your information, no method of transmission or storage online is 100% secure.

Our Website may link to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal data.

Our Website may use cookies to improve your browsing experience and gather anonymous data for analytics.

We may update this policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date. Please check back periodically to stay informed.

If you have any questions or wish to exercise your rights, please contact us:

Derby EMDR Hub
Email: info@derbyemdrhub.co.uk
Phone: 01332 498 065

Please contact us via phone or email.

Business hours for responding to enquiries:
Wednesdays, 9:00 AM – 5:30 PM

We aim to respond as promptly as possible within these hours.